Yelena Mamajanyan

Product Manager (Multi-Chain)

Yerevan, Armenia

Followers

Following

Have over 8 years work experience of working with customers. Results-driven and customer-focused Product Support Specialist with a proven track record of leading high-performing support teams to deliver exceptional service. Adept at aligning business goals with customer needs, conducting in-depth market research, and creating innovative solutions. Crypto enthusiast.

Careers

Senior Product Support Specialist

CoinStats

Full time03/2021 - 06/2024

Data Analysis: Analyze customer feedback and support ticket data to identify trends and pain points.
Product Improvement: Identify opportunities for quick fixes or minor improvements to enhance customer experience
Quality Assurance: Identify and report quality issues observed by customers.
User Advocacy: Addresses user concerns

Education

French University Foundation in Armenia

Marketing (Trade)

08/2010 - 06/2014Bachelor's DegreeClass of 2014

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Skills

Problem-solvingScrumAgile methodologiesResearch SkillsWorking with data

Experience1-3 years

Hourly rate$35/hr

Open to

remote