Executive Contact Center
Wi- Tribe Pakistan Ltd. Islamabad.
- Presented front end support to the customer and provided on call resolution to the queries.
- Multitasking and efficient handling of pressure situations.
- Presented multiple solutions to different customers.
- Interact with different departments within the organization to provide support to the customer.
Management Trainee Office - LDI
Wi- Tribe Pakistan Ltd.
- Generated E1 channel Utilization Half hourly Report.
- Reporting Bandwidth Utilization Bi-Hourly.
- Monitoring SoftX3000, UMG8900 , SBC2300 Alarms and KPIs.
- Management and Administration of Cisco & ViciDial Call Center Solution.
Orient Express LDI (Pvt) Ltd.
- Monitoring Soft switch (Huawei SoftX3000) Alarms, Traffic, Trunk Utilization.
- Managing Three Gateways (Huawei UMG 8900) and three Nuera gateways.
- Installations & Maintenance of Linux based Servers.
- Configuration & Maintenance of Call Center Solutions (Cisco & ViciDial).
IVR Operations Engineer
Planet Beyond Pakistan (Pvt) Ltd.
- Setup, maintain and manage Kubernetes cluster with multiple live services running on it.
- Dockerfiles and Image creation of Applications to be used in Kubernetes.
- Creation of Private docker registry to store Images of Company's Applications.
- Installation of Gitlab CE for code versioning / Source Code Management (SCM).
- Use Jenkins as CI / CD to automate deployment on Kubernetes.
- Provide support for Server migrations and VM configurations.
- Database management and Data Extraction using MYSQL.
DevOps Engineer Level I
- Leveraged Google Cloud Platform (GCP) to design, deploy, and manage scalable and resilient cloud- native applications.
- Implemented Kubernetes (GKE) clusters and optimized resource utilization for efficient application delivery.
- Utilized Cloudflare DNS to enhance security, performance, and reliability of web applications.
- Streamlined application deployments and configuration management using Helm. Created reusable charts and defined templates to simplify the packaging and deployment of complex Kubernetes resources.
- Implemented continuous integration and deployment (CI/CD) pipelines using GitHub Actions. Automated workflows, testing, and deployment processes to improve development efficiency and ensure high-quality software delivery.
Setup Gitlab and Jenkins for CI / CD
- Installation of Gitlab for Source Code management (SCM). - Installation of Jenkins for CI / CD. - Users, Groups creation on Gitlab. - Configure webhooks with Jenkins to automate pipeline execution through Jenkins. - Users, credentials creation on Jenkin
Installation of Kubernetes Cluster
- Installation of 3 master node and 3 worker node Kubernetes cluster. - Haproxy setup for multi-master HA - Prometheus & Grafana setup for Monitoring - Elasticsearch Cluster setup for log centralization - Installation of Helm and Helm chart.
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