Executive Contact Center

Wi- Tribe Pakistan Ltd. Islamabad.

1. Presented front end support to the customer and provided on call resolution to the queries.
2. Multitasking and efficient handling of pressure situations.
3. Presented multiple solutions to different customers.
4. Interact with different departments within the organization to provide support to the customer.

Management Trainee Office - LDI

Wi- Tribe Pakistan Ltd.

1. Generated E1 channel Utilization Half hourly Report.
2. Reporting Bandwidth Utilization Bi-Hourly.
3. Monitoring SoftX3000, UMG8900 , SBC2300 Alarms and KPIs.
4. Management and Administration of Cisco & ViciDial Call Center Solution.

Executive LDI

Orient Express LDI (Pvt) Ltd.

1. Monitoring Soft switch (Huawei SoftX3000) Alarms, Traffic, Trunk Utilization.
2. Managing Three Gateways (Huawei UMG 8900) and three Nuera gateways.
3. Installations & Maintenance of Linux based Servers.
4. Configuration & Maintenance of Call Center Solutions (Cisco & ViciDial).

IVR Operations Engineer

Planet Beyond Pakistan (Pvt) Ltd.

1. Setup, maintain and manage Kubernetes cluster with multiple live services running on it.
2. Dockerfiles and Image creation of Applications to be used in Kubernetes.
3. Creation of Private docker registry to store Images of Company's Applications.
4. Installation of Gitlab CE for code versioning / Source Code Management (SCM).
5. Use Jenkins as CI / CD to automate deployment on Kubernetes.
6. Provide support for Server migrations and VM configurations.
7. Database management and Data Extraction using MYSQL.

DevOps Engineer Level I

Eurus Technologies

1. Leveraged Google Cloud Platform (GCP) to design, deploy, and manage scalable and resilient cloud- native applications.
2. Implemented Kubernetes (GKE) clusters and optimized resource utilization for efficient application delivery.
3. Utilized Cloudflare DNS to enhance security, performance, and reliability of web applications.
4. Streamlined application deployments and configuration management using Helm. Created reusable charts and defined templates to simplify the packaging and deployment of complex Kubernetes resources.
5. Implemented continuous integration and deployment (CI/CD) pipelines using GitHub Actions. Automated workflows, testing, and deployment processes to improve development efficiency and ensure high-quality software delivery.

HITEC University

Electrical Engineering