OutdefineJoin for free
Photo of Taylor Paletta

Taylor Paletta

Community Manager

Saint Augustine, FL, USA


Senior Technical Support Engineer


Full time8/2022 - 2/2023
  1. - Increased case deflection rate from 18% to 35% by working closely with Customer Operations Team to tune chatbot behavior and responses. - Led community outreach efforts by providing regular best practices. During this time, membership in the community grew by 25%. - Partnered with the Employee Experience team to launch the Women at Gong community. It’s become an important part of Gong culture, with over 300 members (over 25% of the company). - Revamped and operationalized “Office Hours” processes to ensure high-quality customer experiences, internal knowledge capture, and team growth. - Maintained a 97% CSAT rating throughout my tenure while handling highly technical and escalated cases.


University of Utah

Full Stack Web Development

BootcampClass of 2020


Technical supportCommunity supportProject managementProblem-solvingTrouble shootingGeneral reliabilityProblem-solving skills


Mid-level3-5 years

Hourly rate


Similar profiles

  1. no alt text

    Vikhyat Sapra

    Community Manager

  2. no alt text

    kolawole joshua

    Community Manager

  3. no alt text

    Tsimur Vaitsekhovich

    Community Manager

  4. no alt text

    Glenn Galvez

    Community Manager

  5. no alt text

    Lenin Reyes Perez

    Oracle HCM Functional

astro circleWelcome to Outdefine

A free tokenized community dedicated to connecting global tech talent with remote job opportunities. Our platform is designed to help you connect, learn, and earn in the tech industry while providing the chance to collect DEFN tokens. Join our vibrant community today and explore a world of possibilities for your tech career!

Join for free