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Shivajee Tiwari



Branch Manager

Prime Commercial Bank Ltd.

Full time contract8/2018 - 9/2023
  1. Professional Experience:
  2. 1. Prime Commercial Bank Ltd. (Former Kailash Bikas Bank Ltd.) Aanbukhaireni Branch , Tanahun (2018- Present)
  3. Branch Manager
  4. • Operations Management: Overseeing the day-to-day operations of the branch, including managing customer transactions, cash handling, account management, and ensuring compliance with banking regulations and policies.
  5. • Team Leadership: Leading and supervising a team of banking professionals, including relationship managers, customer service representatives, and tellers. Providing guidance, support, and training to staff members to ensure smooth branch operations.
  6. • Customer Service: Ensuring excellent customer service by addressing customer inquiries, resolving complaints, and assisting with complex banking transactions. Building and maintaining strong customer relationships to promote customer satisfaction and loyalty.
  7. • Business Development: Developing and implementing strategies to attract new customers, expand the branch's customer base, and promote the bank's products and services. Identifying opportunities for cross-selling and up selling to existing customers.
  8. • Risk Management: Assessing and mitigating risks associated with branch operations, including operational, credit, and compliance risks. Ensuring adherence to internal controls and regulatory requirements to maintain a secure and compliant banking environment.
  9. • Performance Monitoring: Monitoring and analyzing branch performance metrics, such as customer satisfaction, sales targets, deposit growth, loan portfolio quality, and profitability. Taking appropriate actions to achieve branch goals and objectives.
  10. • Relationship Management: Cultivating relationships with key stakeholders, including corporate clients, local businesses, community organizations, and regulatory authorities. Participating in networking events and representing the bank in the local community.
  11. • Reporting and Documentation: Generating reports on branch activities, financial performance, and operational efficiency. Ensuring accurate and timely documentation of transactions, customer records, and regulatory compliance requirements.


Swiss School of Management


Master's DegreeClass of 2023


Mid-level8+ years

Hourly rate


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