Prime Commercial Bank Ltd.
- Professional Experience:
- 1. Prime Commercial Bank Ltd. (Former Kailash Bikas Bank Ltd.) Aanbukhaireni Branch , Tanahun (2018- Present)
- Branch Manager
- • Operations Management: Overseeing the day-to-day operations of the branch, including managing customer transactions, cash handling, account management, and ensuring compliance with banking regulations and policies.
- • Team Leadership: Leading and supervising a team of banking professionals, including relationship managers, customer service representatives, and tellers. Providing guidance, support, and training to staff members to ensure smooth branch operations.
- • Customer Service: Ensuring excellent customer service by addressing customer inquiries, resolving complaints, and assisting with complex banking transactions. Building and maintaining strong customer relationships to promote customer satisfaction and loyalty.
- • Business Development: Developing and implementing strategies to attract new customers, expand the branch's customer base, and promote the bank's products and services. Identifying opportunities for cross-selling and up selling to existing customers.
- • Risk Management: Assessing and mitigating risks associated with branch operations, including operational, credit, and compliance risks. Ensuring adherence to internal controls and regulatory requirements to maintain a secure and compliant banking environment.
- • Performance Monitoring: Monitoring and analyzing branch performance metrics, such as customer satisfaction, sales targets, deposit growth, loan portfolio quality, and profitability. Taking appropriate actions to achieve branch goals and objectives.
- • Relationship Management: Cultivating relationships with key stakeholders, including corporate clients, local businesses, community organizations, and regulatory authorities. Participating in networking events and representing the bank in the local community.
- • Reporting and Documentation: Generating reports on branch activities, financial performance, and operational efficiency. Ensuring accurate and timely documentation of transactions, customer records, and regulatory compliance requirements.
Swiss School of Management
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