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Sanjukta Sen

Gurugram, Haryana, India
To leverage my extensive experience and proven track record in driving customer success, satisfaction, and revenue growth as a Head of Customer Success. I aim to lead and inspire high-performing teams, implement customer-centric strategies, and cultivate strong relationships with customers to drive long-term success and elevate the customer experience. With a focus on 
delivering measurable value and fostering a culture of customer success, I strive to contribute to dynamic environments and drive business growth through exceptional customer satisfaction.


Head of Customer Success

Nimbus Post

Full time contract8/2022 - 1/2023
  1. • Led and managed a team of 200+ customer success managers, driving high
  2. performance.
  3. • Collaborated cross-functionally to align customer success initiatives.
  4. • Implemented metrics and KPIs to measure and improve team performance.
  5. • Developed and executed customer success strategies, resulting in increased
  6. satisfaction, retention, and revenue.
  7. • Improved customer satisfaction from 72% to 95%, achieving all KPIs and
  8. retaining all customers.
  9. • Developed strong communication and organizational skills through group
  10. projects.
  11. • Resolved challenges, streamlined operations, and provided exceptional service.
  12. • Utilized data entry, analysis, and reporting for effective decision-making.
  13. • Demonstrated initiative and creativity in tackling difficult tasks.


Garden City College


Bachelor's DegreeClass of 2002


Customer ServiceProblem-solvingDocumentation preparationPerformanceOperationsSupervised Learningperformance testingEnhancement of product


Senior-level8+ years

Open to


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