
Orashunda Kelly
Business Systems Analyst
Fayetteville, NC, USA
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Followers0
FollowingAs a Business Systems Analyst combined sharp logical reasoning with meticulous attention to detail, enabling the delivery of high-quality health insurance solutions. Our team's focus on operational excellence supported critical and non critical improvements to customer satisfaction and compliance. Certified as both a Scrum Product Owner and Professional Scrum Master, my commitment to agile methodologies and continuous improvement is fundamental in optimizing processes within my future scrum team. I am driven by a steadfast dedication to enhancing operational processes/ functionalities that increases efficiency and delivers value. Though my current domain knowledge is in healthcare insurance , I am coachable and highly motivated to utilize my skill set within a new career path which is proven by my experience in federal, state, and private job sectors. CORE COMPETENCIES: • Agile Mindset • Agile Methodology • Analytical Skills • Problem Solver • Customer Centric • Collaborator • Attention to Detail Professional Accomplishments in the past 8 years: • Assisted behavioral healthcare professional with establishing Standards Based Solutions LLC • Advocated for customers with disabilities to expidite onexchange healthcare insurance enrollment. • Revamped Medicare job aid to assist agent reps. • Supported efforts of retiring a legacy system. • Supported efforts of adding Medicare enrollment functionality within Salesforce platform. • Supported efforts migrating enrollment information within facets. • Supported efforts with billing optimization • Business validator of refresh and new functionalities within production. • Meticulously managed scrum team production incidents during a huge data migration project via Jira service desk, Jira Confluence, and Servicenow
ExperienceMid-level3-5 years
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