Orashunda Kelly

Business Systems Analyst

As a Business Systems Analyst combined sharp logical reasoning with meticulous attention to detail, enabling the delivery of high-quality health insurance solutions. Our team's focus on operational excellence supported critical and non critical improvements to customer satisfaction and compliance.

Certified as both a Scrum Product Owner and Professional Scrum Master, my commitment to agile methodologies and continuous improvement is fundamental in optimizing processes within my future scrum team. I am driven by a steadfast dedication to enhancing operational processes/ functionalities that increases efficiency and delivers value.
Though my current domain knowledge is in healthcare insurance , I am coachable and highly motivated to utilize my skill set within a new career path which is proven by my experience in federal, state, and private job sectors.

CORE COMPETENCIES:
• Agile Mindset 
• Agile Methodology 
• Analytical Skills
• Problem Solver 
• Customer Centric 
• Collaborator 
• Attention to Detail

Professional Accomplishments in the past 8 years:
• Assisted behavioral healthcare professional with establishing Standards Based Solutions LLC
• Advocated for customers with disabilities to expidite onexchange healthcare insurance enrollment.
• Revamped Medicare job aid to assist agent reps.
• Supported efforts of retiring a legacy system.
• Supported efforts of adding Medicare enrollment functionality within Salesforce platform.
• Supported efforts migrating enrollment information within facets.
• Supported efforts with billing optimization 
• Business validator of refresh and new functionalities within production.
• Meticulously managed scrum team production incidents during a huge data migration project via Jira service desk, Jira Confluence, and Servicenow