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Joshua Okoye

Customer service representative

Dedicated and results-driven professional with over two years of extensive experience in customer
service and support. Proven track record of excellence in various roles within the field, showcasing
exceptional communication and problem-solving abilities.

In my first role as a Customer Services Representative at Scimitar Global Services Limited, I successfully
managed customer inquiries, provided accurate information, and resolved concerns to ensure customer
satisfaction. I adeptly de-escalated tense situations and offered timely support, all while promoting new
products and policies. Collaborating with colleagues, I played a vital role in enhancing overall customer
service quality and contributed to the training of new team members.

Transitioning to my role as a Microsoft Azure Support Engineer at Tek Experts, I displayed technical
prowess in troubleshooting and resolving complex technical issues for customers. My role involved
collaborating across teams globally, creating Microsoft incident management requests, and contributing to case deflection
initiatives. With a focus on Microsoft Azure services, I effectively addressed customer concerns,
promoted solution architecture, and participated in building supportive communities.

 I bring to the table a unique blend of technical expertise, virtual assistance expertise, data entry
competence, emotional intelligence, and a customer-centric approach. With a consistent track record of
delivering outstanding support and fostering collaboration, I am dedicated to continuing to elevate
customer experiences which translates to positive customer reviews and customer loyalty. 


Technical support; Fintech Analyst-Azure Subscription Management Support (ASMS)

Tek Experts

Full time12/2022 - 11/2023
  1. Responsible for the customer support experience with Microsoft Azure.
  2. Own, troubleshoot and solve customers' Azure billing issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  3. Identify cases that require escalation (either technically or strategically)
  4. Create and maintain incident management requests to product group or engineering group
  5. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience


Federal University of Technology Owerri. (FUTO)


Bachelor's DegreeClass of 2020


Customer ServiceCloud ComputingMicrosoft AzureProblem-solvingWriting reportsMicrosoft ExcelMicrosoft - ProficientTalent Networking


Mid-level1-3 years

Hourly rate


Open to


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