
Hani Hamshari
Product Manager IT
Washington DC
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Followers0
FollowingData-driven and customer-centric product leader, driving innovation and delivering impactful solutions across diverse industries. Proven expertise in leveraging cutting-edge technologies, data analytics, and agile methodologies to enhance customer experiences and unlock business growth. I am skilled in developing strategic product roadmaps, fostering cross-functional collaboration, and translating customer insights into market-leading products and services. Throughout my career at prominent companies like Amazon Web Services and Orange, I have conceptualized and implemented solutions that optimized operational efficiencies, automated customer service, and accelerated testing processes. My portfolio showcases a 60% acceleration in testing cycles, a 35% reduction in customer service call volumes, and a 40% decrease in operational efforts through digital transformation initiatives. A certified Scrum Master, Scrum Product Owner, and SAFe Practitioner, I bring expertise in leading high-performing agile teams aligned with overarching business objectives. Proficient in Python, SQL, R, data visualization tools, and cloud computing technologies. I excel at understanding user needs, identifying growth opportunities, and driving measurable business outcomes. Passionate about fostering inclusive, collaborative environments that empower teams to innovate and deliver exceptional results. Let's connect and explore how we can leverage product leadership and cutting-edge solutions to drive your organization's success.
Careers
Sr. Product Manager Technical
Amazon Web Services
Internship05/2023 - 08/2023
- ● Conceptualized and crafted a testing toolkit that mitigated 70% of prevalent customer errors, resulting in a 60% acceleration of testing processes within Amazon Braket (Quantum Cloud Computing Service)
- ● Conducted customer-centric strategies that unraveled customer pain points and opportunities for product improvements.
- ● Pioneered the creation of customer experience journey wireframes, provided the engineering team with invaluable insights to envision and implement new features by writing user stories
Education
American University
MBA
08/2022 - 05/2024Master's DegreeClass of 2024
Skills
Product development lifecycleMarket researchRoadmapAgile methodologiesCommunication SkillsPythonTableauPresentation skillsJiraSoftware development
Experience1-3 years
Hourly rate$70/hr
Open to
remotehybridonsite
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