Gul Faraz
Technical Support Engineer
Harīpur, Pakistan
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Followers0
FollowingAn experienced Technical Support Engineer with a proven track record of delivering top-notch customer service and resolving complex technical issues. Seeking a challenging role as a Technical Support Engineer to apply my expertise in troubleshooting, problem-solving, and technical knowledge to ensure the highest level of customer satisfaction and contribute to the company's success.
Careers
Technical Support Engineer
TISS
Full time11/2021 - 11/2023
- Provide Support for Endpoint Security on different products (KATA, KESW/KSWS, KESL)
- Attend Meetings with customers' management virtually and On-site as well
- Train and motivate junior resources
- Manage and allocate support tickets to junior recourses on the Zammad Ticketing System
Education
University of Karachi
Computer Science
12/2018 - 01/2021Master's DegreeClass of 2021
Skills
Trouble shootingInformation technologyProtecting dataCybersecurity trendsInformation managementPythonProblem solvingAttention to detailTactics and execution
ExperienceMid-level1-3 years
Hourly rate$25/hr
Open to
remote
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