Highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis. Notable 6+ years of experience as an Information Technology Specialist. Demonstrated ability to plan, organize, and lead complex projects for large organizations. Expertise in Web application and development with cloud-based computing solutions. With years’ of experience in the application functionality of Software and Hardware Solutions. I have recognized as the best engineer due to excellence in collaborating with the team and resolving complex technical queries in an efficient manner. Also, I am a Flexible Engineer who specializes in exploiting internal and external relationships to synergistically tackle complex issues and helping clients maintain smooth operations. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Commended for rapidly and effectively resolving downtime and efficiently integrating new software/hardware and components of the latter. Additionally, I possess a deep understanding of Advance MySQL, Database Structures, Python Programming Language, Database Clients using the MySQL/Python Connection API, etc. I am always open to learning, growing and leaving a positive footprint wherever I find myself.
Implementation and Support for Dynamics | Microsoft 365.
- Helped in the setting up of the Dynamics 365 ERP for businesses.
- Educating clients on the Dynamics 365 Solution and as Software as a Service.
- Promoting the functionality of the Dynamics 365 Finance and Operations Solution.
- Assisting firms in the Deployment and Implementation of the Dynamics 365 FO.
- Educating clients and businesses on the advantages of deploying the dual write to LCS.
- Educating businesses on the advantages of linking dual to Power Platform and add-ins.
- Helping with the TSG for complex queries on the failed deployment of an environment.
Senior Technical Support Engineer | Database Engineer.
- Explained Technical Information in clear terms to non-technical clients for understanding.
- Executing queries on MySQL to create databases for clients and INSERT into Tables.
- Analyzing the data pipeline for clients and pipeline health metrics.
- Setting up Dual Write, Power Platform and Data-verse for clients for apps interaction.
- Troubleshooting Business workflow and Custom workflow for clients businesses.
- Deploying an environment for Clients through Life Cycle Services and FO environment.
- Connecting MySQL Database Backend through the MySQL/Python Connection API.
Institute of Management & Technology
Banking & Finance
Deployment of Dynamics 365 Solution and creating of Databases for businesses.
I and team were able to deploy the Dynamics 365 solution for a business and created a custom application with workflow to enable the business processes and operations. I have created databases for firms and used the CRUD operation to ingest into tables.
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