Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

### **Responsibilities**

- Develop, maintain and execute automated test scripts using Selenium.
- Develop automation framework in Selenium from Scratch
- Integrate Selenium scripts with Jenkins.
- Maintain traceability of functional requirements/Test Cases to automation test scripts.
- Develop automation test strategy and approach.
- Manage automation activities and provide status to stakeholders on accessing overall progress and completion.
- Maintain well-organized records of test results and generate a historical analysis of test results.
- Support overall QA activities such as the development of Test Approach, Test Cases, and manual test execution as needed.
- Works closely with application development and other technical teams to understand how changes in the software product affect the maintenance of test scripts.
- Works with technical resources to discuss and troubleshoot issues.
- Works with business resources to understand purpose and concept for software features.
- Works Independently & setup the Automation Process.

### **Knowledge & Technical Skills**

- 3+ years of hands on expertise in Selenium and Java development.
- BTech/BS/MTech/MS or Computer Science, IT, or related field, or equivalent qualification
- Hands on experience with Jenkins, Maven, Bitbucket, Github.
- Experience in test automation for Agile Continuous Integration/Development.
- Strong defect reporting style and well-versed with the use of Jira
- Excellent verbal and written communication skills
- Must have good experience in Performance testing, including tools like JMeter or LoadRunner
- Experience with Postman, APPIUM, BDD (cucumber/gherkin) is a plus
- REST/SOAP Cloud Experience. (Optional)
- Self-starter with ability to work with minimal supervision
- Excitement and ability to thrive in a fast-paced, startup environment
- Be open and willing to learn new testing technologies.
- Thoroughness - an eye for the details.
- Ability to roll up your sleeves and get the work done!

Ontic Benefits & Perks

Competitive Salary

Medical Benefits

Internet Reimbursement

Home Office Stipend

Continued Education Stipend

Festive & Achievement Celebrations

Dynamic Office Environment

Ontic is an equal opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

QA Automation Engineer

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

### **Requirements**

- Proficiency in testing front-end applications.
- Experience in System Integration.
- Creating, planning, and writing test cases.
- Demonstrating a strong understanding of the Testing Life Cycle.
- Estimating, prioritizing, planning, and coordinating testing activities.
- Identifying, documenting, and overseeing the resolution of bugs.
- Monitoring feature progress on JIRA and effectively collaborating with developers for issue resolution.
- Supporting various QA activities, including the development of test approaches, test cases, and test execution as required.
- Collaborating with technical resources to discuss and troubleshoot issues.
- Working independently with minimal supervision.

### **Knowledge and Technical Skills**

- Possessing 3-6 years of manual testing experience.
- Holding a degree in BTech/BS/MTech/MS in Computer Science, IT, or a related field, or an equivalent qualification.
- Having a solid grasp of QA concepts.
- Proficiency in identifying test scenarios, designing test cases, executing tests, and managing defects.
- Competence in conducting Functional, Regression, and Integration testing.
- Familiarity with Agile Methodology.
- Adept at manual testing and open to learning new technologies.
- Experience with test management tools such as JIRA.
- Excellent communication and interpersonal skills.
- Demonstrating enthusiasm and the ability to thrive in a fast-paced startup environment.
- Willingness to learn automation and work in both manual and automated testing.
- Knowledge of test automation is an added advantage.
- Experience in customer interactions and the ability to work self-managed, independently, or with minimal supervision.

Ontic Benefits & Perks

Competitive Salary

Medical Benefits

Internet Reimbursement

Home Office Stipend

Continued Education Stipend

Festive & Achievement Celebrations

Dynamic Office Environment

Ontic is an equal opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

QA Engineer

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You Are

Ontic is looking for an experienced and mission-driven Client Global Success Manager who will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention.  As a Global Success Manager, you will have the opportunity to develop relationships with a portfolio of Fortune 1000 corporate clients, focusing on their adoption of the Ontic platform. You will be responsible for the full client lifecycle, post-sales. This includes Implementation, Training, Platform Coaching, Executive Business Reviews, and ensuring the Renewal process is executed successfully. You will serve as the voice of Ontic to the client and as the voice of the client to Ontic. This role requires a person who is excited to be hands-on in the Platform.

You should have a talent for cultivating your personal brand as a trusted advisor to your clients and a collaborative teammate to cross-functional internal teams. You should maintain a solution-oriented approach and be excited to be a part of a growing team, welcoming the challenges that come along with a startup environment.

### **Responsibilities**

- Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives.
- Own client communication and provide strategic guidance and advice to clients on leveraging Ontic to meet their business objectives and drive value across their business
- Reviewing the client journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities
- Proactively educating champions and their teams on the value of Ontic, while helping them uncover use cases and ensure best practices are shared
- Coordinate with Sales colleagues to execute those opportunities
- Forecast client renewals, ensuring retention
- Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
- Work collaboratively to address client challenges with a sense of urgency
- Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, JIRA

### **Preferred Qualifications**

- Ten-plus years of experience in Client Success in a SAAS space
- Proven track record of five-plus years in managing and growing large accounts, with a focus on client success and satisfactionExtremely organized and able to multitask.
- Ability to simultaneously manage multiple clients with competing priorities
- Candidate with Corporate Security or Executive Protection acumen a plus
- Ability to work independently and as part of a team in a fast-paced environment
- Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
- Familiarity with tools like SFDC, Domo, Pendo, JIRA

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co  or call (512) 572-7400

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer.  We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Global Success Manager

Who You Are

Ontic is looking for an experienced and mission-driven Client Global Success Manager who will be responsible for ensuring our clients realize the value of our Protective Intelligence technology platform, resulting in client retention.  As a Global Success Manager, you will have the opportunity to develop relationships with a portfolio of Fortune 1000 corporate clients, focusing on their adoption of the Ontic platform. You will be responsible for the full client lifecycle, post-sales. This includes Implementation, Training, Platform Coaching, Executive Business Reviews, and ensuring the Renewal process is executed successfully. You will serve as the voice of Ontic to the client and as the voice of the client to Ontic. This role requires a person who is excited to be hands-on in the Platform.

You should have a talent for cultivating your personal brand as a trusted advisor to your clients and a collaborative teammate to cross-functional internal teams. You should maintain a solution-oriented approach and be excited to be a part of a growing team, welcoming the challenges that come along with a startup environment.

### **Responsibilities**

- Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives.
- Own client communication and provide strategic guidance and advice to clients on leveraging Ontic to meet their business objectives and drive value across their business
- Reviewing the client journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities
- Proactively educating champions and their teams on the value of Ontic, while helping them uncover use cases and ensure best practices are shared
- Coordinate with Sales colleagues to execute those opportunities
- Forecast client renewals, ensuring retention
- Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
- Work collaboratively to address client challenges with a sense of urgency
- Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, JIRA

### **Preferred Qualifications**

- Ten-plus years of experience in Client Success in a SAAS space
- Proven track record of five-plus years in managing and growing large accounts, with a focus on client success and satisfactionExtremely organized and able to multitask.
- Ability to simultaneously manage multiple clients with competing priorities
- Candidate with Corporate Security or Executive Protection acumen a plus
- Ability to work independently and as part of a team in a fast-paced environment
- Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
- Familiarity with tools like SFDC, Domo, Pendo, JIRA

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

### **Responsibilities**

- Maintain and respond to support/task tickets in Ontic's help desk system
- Responsible for owning a wide variety of client requests from start to finish while ensuring key stakeholders are consistently updated with relevant information for the USA clients and team
- Create and improve internal and external support documentation
- Act as a liaison between clients and development, when necessary, to resolve difficult technical issues face by our clients in the USA
- Report on metrics related to client issues, themes, bug closure rate, and SLAs
- Work cross-functionally with Client Success Managers, Product Managers, and development teams to deliver exceptional service, and ensure we are exceeding client expectations
- Be a client-facing representative of Ontic and ensure professionalism, actively listening and understanding the needs of our clients, and ensuring a solution-oriented mindset
- Assist in updating our client knowledge portal

### **Technical Requirements**

- Ability to add technical context to a reported issue to help development team classify the issue faster
- Understanding of Web browsers troubleshooting tools including : Cookies, Cache and Application data
- Network calls troubleshooting
- Console Logs
- Understanding of HTML, CSS, JS to troubleshoot at a very high level
- Understanding of REST API calls, request and response, status
- Familiar with logging tools and format: Should be able to access logs, go through them to identify any issues. this requires skills for writing basic scripts using shell, python or similar languages to parse the logs
- Ability to collaborate with product team internally and ability to grasp on user flows and new features of product to understand the usage flow

### **Qualifications**

- 3-5 years of experience providing Software support and/or Onboarding services across various desktop and mobile operating systems in a fast-paced, browser-based platform SaaS organization
- Bachelor's degree and 3-plus years of client experience in a USA-based customer support role, preferably in a product company
- Has the ability to work from 4 PM to 1 AM IST to support partial India and USA hours
- Excellent written and verbal communication skills in English
- Expert at managing support ticket queues and responsible for driving client requests to a timely resolution
- Familiarity interacting with new and existing clients and managing client data
- Has the experience to demonstrate a positive and approachable demeanor while maintaining empathy in client interactions
- Ability to work cross-functionally with Engineering and Product teams
- Experience working with offshore teams
- Experienced in data analysis and product documentation
- Experience working with:

Help Desk ticketing systems (Freshdesk)

Issue tracking software (Jira)

CRM software (Salesforce)

Spreadsheet software (Excel, Google Sheets)

Office tools (G Suite, Zoom, Slack)

- Bonus Points for knowledge/understanding of:

I.T./Networking

HTML/web design

Database structure

Customer Support Specialist

Who We Are

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

As Ontic employees, we put our mission first and value the trust bestowed upon us by our clients to help keep their people safe. We approach our clients and each other with empathy while focusing on the execution of our strategy. And we have fun doing it.

Who You are****

As an Associate DevOps Engineer at Ontic, you will be bridging the gap between development and operations, ensuring the highest level of security for our cloud-based services for government clients.

You would be part of major cloud migration projects, moving critical services to AWS GovCloud. You will be an integral part of our global team, collaborating closely with our DevOps professionals in India and the U.S. This individual will contribute to ongoing projects and support initiatives, ensuring alignment and knowledge sharing across the team

### **Preferred Qualification**

- 2-3 years of experience in DevOps
- Hands-on experience with AWS (GovCloud experience is a plus)
- Experience operating and administering Linux servers
- Proficient in building and running Docker containers
- Kubernetes experience is a plus
- Experience with Infrastructure-as-Code or Configuration Management tools, such as Terraform, Ansible, etc.
- Proficient in at least one scripting language, such as Bash, Python, etc.
- Good understanding of networking concepts
- Experience with CI/CD tools, such as Jenkins, Github Actions is a plus
- Experience in Mongo, Elasticsearch, Kafka is a plus
- Experience with monitoring & logging tools like Kibana, Prometheus, Grafana, or Logstash is a plus

### **What you will be doing at Ontic as DevOps Engineer**

- Deployment of various infrastructures on Cloud platforms like AWS, GCP
- Server monitoring, analysis, and troubleshooting
- Integration of Container technologies like Docker, Kubernetes
- Automation using Go, Python or Bash
- CI/CD integration for applications
- Database administration
- Maintain application SLA

Associate DevOps Engineer

Ontic

Ontic makes software that corporate and government security professionals use to proactively manage threats, mitigate risks, and make businesses stronger. Built by security and software professionals, the Ontic Platform connects and unifies critical data, business processes, and collaborators in one place, consolidating security intelligence and operations. We call this Connected Intelligence. Ontic serves corporate security teams across key functions, including intelligence, investigations, GSOC, executive protection, and security operations.

For more information please visit ontic.co.

Ontic

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