We are a passionate team on a mission to enable a fairer, more decentralized world. To do so, we are building a crucial piece of cross-chain infrastructure to enable multiple blockchains to co-exist and serve different needs. Apart from the tech, we care a lot about user experience and aim to make complex technologies accessible to everyone.

We are looking for a passionate and customer-centric Technical Support Engineer who can serve our customer base by providing technical support, answering incoming support inquiries, and managing escalations, emails, and Discord/Telegram messages in an effective and friendly manner. In this role, you will have the opportunity to learn the ins and outs of the web3 world and master our products while becoming a source of knowledge and an expert on the [LI.FI](http://li.fi/) ecosystem. You will work closely with our Engineering and Product teams to ensure a great experience for our integration partners while delivering product feedback in a structured way.

Please note: You must be located in the EST or EMEA timezone. Your application will not be considered if you're outside these timezones.

## **What you'll do**

- Dealing with a large amount of communication with technical stakeholders from operational questions to a deeper investigation of technical issues, mainly for Tier 1/enterprise clients
- Giving fast and accurate technical support to our existing integration partners, mainly via email and instant messaging (via Discord and Telegram) in real-time due to the nature of our customers’ operations
- Creating documentation and writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing customer feedback to the R&D team to improve the products

## **What makes a great candidate**

- Must be located in the EST or EMEA timezones
- In-depth understanding of the cryptocurrency/blockchain industry and relevant experience in crypto business/fintech/venture capital/exchanges/early-stage startups
- Effective communication skills and experience within troubleshooting technical issues and supporting integration partners
- Relevant experience as a Technical Support Engineer, Software Engineer or similar role
- Solid base of technical knowhow, for example programming knowledge or engineering degree
- Ability to work under high pressure and high troubleshooting skills
- Experience supporting VIP enterprise clients with several key stakeholders and complex technical requirements
- Willingness to travel for technical sessions and training purposes if needed
- Comfortable having live video calls or in-person meetings while presenting solutions
- Strong ability to work well within a team and to be self-guided on a day-to-day basis
- Strong relationship-building skills

*We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!*

## Culture

**Empowered teams:**

We take the best person with the right skills, and then inspire them to use them! We trust our team and give them the space and ownership to excel and achieve.

**Flexible time management:**

We believe work should adapt to your life, not the other way around. We only schedule a few fixed meetings every week – you're free to arrange the rest of your time as you like.

**Inclusive culture:**

It’s our priority to make our whole team feel included, appreciated and respected. Our global, culturally diverse team is our most important asset.

**Remote-friendly:**

We’re a fully remote, global company. As long as you’re not on Mars (the WiFi is terrible we heard), being part of our team from the comfort of your own home works perfectly well for us.

## Benefits

- Entitlement to work computer (choice of equipment)
- Annual team offsites (Thailand was a blast at the beginning of 2023)
- Flexible remote days
- Flexible working hours
- An annual 1000€ personal development budget once the probation period ends (pro-rated the first year)
- A one-time 1000€ remote budget to use on coworking, office setup, etc

Technical Support Engineer

We are a passionate team on a mission to enable a fairer, more decentralized world. To do so, we are building a crucial piece of cross-chain infrastructure to enable multiple blockchains to co-exist and serve different needs. Apart from the tech, we care a lot about user experience and aim to make complex technologies accessible to everyone.

We are looking for a Senior Backend Engineer who will lead the design, development, and maintenance of our backend systems, ensuring they are robust, scalable, and secure. You'll collaborate closely with cross-functional teams, including frontend developers, product managers, and designers, to deliver high-quality software solutions that drive our success. The position will report to our Backend Lead.

The current tech stack of [LI.FI](http://li.fi/) utilizes:

- Node.js running TypeScript code in Docker containers
- MongoDB and Redis for our data
- ethers.js for communication with the blockchains
- Github, Kubernetes, AWS and CloudFlare for our GitOps CD chain

Please note: You must be located in the EMEA timezone and have working experience in the blockchain/crypto industry. Your application will not be considered if you are outside of this timezone.

## **What you'll do**

- Leading and actively participating in the design, development, and maintenance of backend systems and APIs
- Architecting and implementing scalable and robust backend solutions that can handle growing user loads and evolving business needs
- Maintaining high coding standards, conduct code reviews, and ensuring best practices for code maintainability and readability
- Identifying bottlenecks and optimizing code and algorithms to improve system performance
- Implementing monitoring and debugging tools to proactively identify and resolve issues, ensuring high system availability
- Developing and maintaining comprehensive test suites, including unit tests, integration tests, and end-to-end tests, to ensure the reliability of backend systems
- Providing guidance and mentorship to junior developers, helping them grow their technical skills
- Analyzing complex technical problems and propose effective solutions to address them
- Documenting code, APIs, and technical processes to facilitate knowledge sharing within the team and support onboarding of new developers

## **What makes a great candidate**

- Must be located in the EMEA timezone
- Strong TypeScript experience is a must
- Previous working experience in the blockchain space, technical understanding of the EVM ecosystem (or other ecosystems)
- Extensive professional experience in a similar role
- Understanding of Document Databases and Caching
- Experience in software design and architecture
- Deep knowledge of testing frameworks and principles
- Strong communication, collaboration, problem-solving and analytical skills
- Proactivity, strong ability to work well within a team and to be self-guided on a day-to-day basis
- Ability to write maintainable, scalable, production-grade code
- Passion for new technologies and ability to autonomously evaluate them and make suggestions for improvement
- Very strong verbal and writing skills in English to allow effective communication with team members and stakeholders in meetings and documents
- Bachelor's or Master's degree in Computer Science is a plus
- Some experience with smart contract development would be a plus

*We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!*

## Culture

**Empowered teams:**

We take the best person with the right skills, and then inspire them to use them! We trust our team and give them the space and ownership to excel and achieve.

**Flexible time management:**

We believe work should adapt to your life, not the other way around. We only schedule a few fixed meetings every week – you're free to arrange the rest of your time as you like.

**Inclusive culture:**

It’s our priority to make our whole team feel included, appreciated and respected. Our global, culturally diverse team is our most important asset.

**Remote-friendly:**

We’re a fully remote, global company. As long as you’re not on Mars (the WiFi is terrible we heard), being part of our team from the comfort of your own home works perfectly well for us.

## Benefits

- Entitlement to work computer (choice of equipment)
- Annual team offsites (Thailand was a blast at the beginning of 2023)
- Flexible remote days
- Flexible working hours
- An annual 1000€ personal development budget once the probation period ends (pro-rated the first year)
- A one-time 1000€ remote budget to use on coworking, office setup, etc

Senior Backend Engineer

Note: Must be based in US (preferably East Coast)

We are a passionate team on the mission to enable a fairer, more decentralized world. To do so, we are building a crucial piece of cross-chain infrastructure to enable multiple blockchains to co-exist and serve different needs. Apart from the tech, we care a lot about user experience and aim to make complex technologies accessible for everyone.

We are looking for a passionate Senior Business Development Manager with extensive experience who can independently build a B2B sales pipeline to drive our top level volume and revenue growth through new integration partners. This person is someone who understands and can explain complex technical products and concepts such as APIs, blockchain, multi-chain, bridging, and DeFi. Starting out as an individual contributor, you should be highly motivated to plant the flag in the region while leveraging your sophisticated people skills to build relationships with technical as well as non-technical people in the industry.

What you'll do
Build and expand a pipeline of both crypto and non-crypto integration partners across all verticals (e.g. DeFi, TradFi, Fintech, GameFi, NFTs, etc.)

Leverage existing networks and contacts in the blockchain space for key integrations. Proactively engage with the web3 space representing our company and technical product, consistently feeling the pulse of the ecosystem

Attend relevant regional events representing LI.FI, lead speaking engagements and content development for industry events

Establishing good relationships with various teams (operations, marketing, community management) to ensure good operational synergy

What makes a great candidate
At least 5 years of relevant BD/sales experience with enterprise clients in crypto/fintech/payments related businesses

In-depth understanding & relevant experience in the cryptocurrency and blockchain industry

You have managed a B2B sales pipeline and been accountable for updating progress in CRM

Adept written and analytical skills for deal analysis and internal reporting

Sophisticated interpersonal skills to understand people, their motivations and have convincing conversations

Strong ability to work well within a team and to be self-guided on a day-to-day basis

Ability to create materials from scratch including proposal, sales collateral, presentations.

Must be based in US (preferably East Coast)

Experience with Hubspot

We encourage you to apply if you feel your experience and skills equip you for this job but are not listed here!

Culture
Empowered teams: We take the best person with the right skills, and then inspire them to use them! We trust our team and give them the space and ownership to excel and achieve.

Flexible time management: We believe work should adapt to your life, not the other way around. We only schedule a few fixed meetings every week – you're free to arrange the rest of your time as you like.

Inclusive culture: It’s our priority to make our whole team feel included, appreciated and respected. Our global, culturally diverse team is our most important asset.

Remote-friendly: We’re a fully remote, global company. As long as you’re not on Mars (the WiFi is terrible we heard), being part of our team from the comfort of your own home works perfectly well for us.

Benefits
Entitlement to work computer (choice of equipment)

Annual team offsites (Thailand was a blast at the beginning of 2023)

Flexible remote days

Flexible working hours

An annual 1000€ personal development budget once the probation period ends (pro-rated the first year)

A one-time 1000€ remote budget to use on coworking, office setup, etc

Frontend Engineer

LI.FI

The complexity of moving and sourcing assets across a vast amount of blockchain ecosystems is simplified down to one API. LI.FI’s middleware offers DEXs, DEX aggregators, cross-chain bridges, all necessary data sources, and smart order routing.

LI.FI

Open roles