EXPLORE PREMIER
OPPORTUNITIES

Frontend Engineer

Octave

Health & Wellness

201-500

San Francisco, CA, USA

About the job

Overview:

About the Role:
Octave is looking for a Corporate IT Associate with a background in customer service, who has a technical aptitude, and a strong commitment to excellence and customer relations. If you love enabling others to do their best work by using the best technology tools, thrive off finding new ways to improve client support, and enjoy knowing a breadth of knowledge, we'd love to meet you!
As Octave’s Corporate IT Associate, you’ll be responsible for providing efficient and friendly IT support to employees and contractors.  You will be responsible for onboarding and offboarding employees, provisioning devices and accounts, and tracking our device inventory as we grow as a company.  You will be the initial point of contact for all IT support requests and troubleshooting needs, providing clear and thoughtful solutions to everyday tech issues. You will be instrumental in ensuring your colleagues are set up for success and able to use technology to complete the varied aspects of their jobs.
This is a unique role that is well-suited for someone who has a passion for IT, service, enjoys the fast-pace of operations, and is excited about growth at an innovative startup.
Responsibilities Include:

Onboarding and offboarding employees and contractors and training them on the use of our systems.
Be first point of contact for users who reach out with technical issues over ticketing system, direct message, and all other channels.
Utilizing various systems to assist with password resets and lockouts.
Managing device inventory and ensuring devices arrive to new employees on time.
Provisioning devices and setting up new accounts in partnership with the People Experience team and hiring managers.
Answering questions and troubleshooting issues experienced by colleagues, seeing each issue to full resolution.
Routing complex issues to the appropriate higher tiered support team.
Partner with IT Team to build out documentation.
Provide input and support on multiple projects across the organization.
Perform other duties as deemed necessary.
Pacific Time Zone hours preferred - Remote.

Preferred Qualifications:

Minimum 2 years’ experience in an customer support role, IT support experience preferred.
Experience navigating and using admin tools, preferred experience with Google Workspace, Slack, and other IT tools.
Quick learner and ability to adapt to changing environments.
Experience with systems management solutions (JAMF, MDM, OneLogin, etc.).
An understanding of account provisioning methods and systems.
Passion for providing superior customer service.
Excellent verbal and written communication skills.
A solutions-driven attitude along with the ability to give clear technical instructions.
Experience using Zendesk (or a similar ticketing system) to track and communicate issues to resolution.

Bonus points:

IT certifications and/or accredited trainings.
Previous experience with HIPAA and healthcare is a plus.

Octave's Company Values:
The below values drive our day-to-day operations.

We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
Must be able to observe and communicate information on company provided laptop.
Move up to 10 pounds on occasion.
Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:
Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.  Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.
Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans.  Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available.  Octave offers generous Paid Time Off as well as paid parental leave benefits.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
#LI-DNI
Application Instructions:
Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.