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Salesforce Senior Developer (Service Cloud/CX)

Outdefine

1-10

United States

About the job

Overview:

We are looking for a dynamic, capable Salesforce Developer! You'll partner with and support teammates to develop and implement solutions supporting our clients Sales, Customer Experience and Marketing teams. The BizTech Team is a trusted partner to those teams developing systems and tools that enable the best service. 

Here’s what you’ll do:
Develop and maintain end-to-end integrations with our homegrown application and sales/customer support tools
Implement and maintain Salesforce configuration, custom objects, workflows, Apex, Visualforce
Translate complex business requirements into elegant technical solutions
Improve quality and completeness of documentation and end-user training
Be the key stakeholder for change management and development process
Here’s what we’re looking for:
Deep knowledge and experience of Support processes and Salesforce's suite of products across all SDLC phases.
Strong experience on Service Cloud features, Experience Cloud, CTI Contact Centre integration, Case deflection, and KB implementation
Strong proficiency with Force.com Platform skills like Apex, Lightning (LWC, Aura), Visualforce, SOQL, Unit Testing etc.
Thorough understanding of SaaS data models, design considerations and connected web services.
Good understanding of Salesforce DX, source-driven development using Git/Github or similar version control system, Continuous Integration and Continuous Delivery as part of DevOps process.
7+ years of experience leveraging Salesforce platform features and building custom solutions on Salesforce and other customer support applications
1-2+ years of experience integrating business applications using platforms like Mulesoft, Snaplogic, Workato etc and APIs.
Salesforce Service Cloud Consultant, Platform App Builder, Platform Developer (I and II) and Salesforce Domain Architect certifications preferred.
BA/BS degree in Computer Science/Math or equivalent practical experience
Passionate about helping small business owners convert pain points into solutions
Bonus points for any of the following (you always went for that extra credit, right?):
Familiarity with object-oriented programming languages, such as Java
Familiarity with scripting languages, such as Java Script
Marketo, Pardot, or marketing automation experience
Experience mentoring and training junior developers and administrators.