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Operations & Special Projects Associate

Healthie

51-200

United States

About the job

Overview:

Our mission
Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.

Learn more at https://www.gethealthie.com/

About the role
Healthie is hiring an Operations & Special Projects Associate, reporting to our Chief of Staff. This individual will be instrumental in ensuring seamless coordination within the Executive Office and across all departments, acting as a thought partner in driving forward Healthie’s priorities around innovation, customer experience, and operational excellence. In this role, you will assist the Chief of Staff with day-to-day operations, including policy and process analysis, preparing internal and external communications, and ensuring clear alignment on executive priorities. As a member of CEO’s office, you will coordinate cross-functional initiatives alongside senior leaders and key stakeholders at the company.

You’ll be expected to own and execute a wide range of special projects and time-sensitive assignments, with a strong focus on identifying issues, clearly communicating them, and executing effective solutions. A core part of this role includes building and refining internal processes, operational workflows, and documentation to enhance efficiency and drive consistency across the organization. You’ll join customer meetings and serve as an important voice in the room for leadership offsites and company-wide retreats. 

The ideal candidate is a highly organized, resourceful, and proactive professional who thrives in a fast-paced, high-growth environment. You are a doer—someone who takes initiative, moves quickly, and delivers exceptional results without excuses. You’re resilient in the face of challenges, respectful in all interactions, and highly collaborative across teams and functions. You lead without ego, operate with humility, and take pride in overachieving outcomes. You are comfortable being a high performer reporting to a high performer, and you bring a strong sense of ownership, follow-through, and accountability to everything you do. Your ability to anticipate needs, drive clarity, and move initiatives forward will be critical to the success of the Executive Office and the broader Healthie team.

Details, details
This is a full-time, hybrid position located in our NYC HQ
U.S. Work Authorization is required
The salary range is $80,000-$90,000
About you
You have 1-2 years of experience in operations, project management, or a similar cross-functional role—ideally within a high-growth SaaS or healthcare technology company. You’ve supported senior executives and know how to drive outcomes without needing constant direction.

You are hungry, curious, and have an insatiable thirst to learn and grow. You actively seek feedback, look for ways to stretch your skill set, and are excited by the opportunity to evolve alongside a scaling company.

You hold yourself to the highest standard when it comes to the quality and execution of your work. For you, the job isn’t done until it’s done right — regardless of whether that falls inside or outside of traditional 9-to-5 hours. You’re motivated by outcomes and impact, and you’re comfortable putting in extra time, including evenings or weekends when needed, to ensure things move forward and nothing falls through the cracks.

You’re a generalist with a broad skill set. From drafting executive communications and building project trackers, to owning event logistics and improving internal processes—you’re comfortable navigating ambiguity and wearing many hats to get the job done.

You’re an exceptional communicator—especially in writing. You can take complex, often high-stakes ideas and translate them into clear, actionable narratives. You communicate proactively and with precision, and are comfortable drafting internal updates and talking points for senior leaders.

You are highly organized, self-directed, and thrive in a fast-paced, ever-changing environment. You know how to manage competing priorities, move initiatives forward, and follow through on details—often under tight deadlines.

You take initiative, ask smart questions, and embrace the challenge of figuring things out. You are comfortable exhausting all of the resources at your disposal and thinking outside of the box to solve problems. You’re solutions-oriented, resourceful, and driven to overachieve. You don’t wait for permission—you make progress happen.

You’re comfortable working with modern tools and platforms to manage workflows and information. Experience with tools like Notion, Google Workspace, Slack, Monday, Asana, or similar is a plus. You embrace learning new technology, and have an open mind about adopting new tools into your processes.

You deeply align with Healthie’s core values of Respect, Resilience, and Reliability. You have high emotional intelligence and you lead without ego, communicate with integrity, and bring a thoughtful, team-first mindset to everything you do.

You’re excited about being in a highly visible, high-impact operations role — not because it comes with the spotlight, but because you understand the critical nature of the work behind the scenes. You take pride in making complex, high-stakes operations run smoothly and appear effortless to others. You’re energized by supporting company-wide priorities and working directly with executive leadership, even when the work isn’t always celebrated externally. You find motivation in being the person others can rely on to keep the engine running.